Service Process
From Returns to Resale – Transparent & Efficient Process
Agreement Confirmed
Contact our team to discuss your requirements. We'll provide a custom quote based on your product type, quantity, and issue details. Once you confirm the collaboration, you'll register an account and sign the service agreement.
- Requirement Communication and Assessment
- Get a Custom Quote
- Register Customer Account
- Sign Service Agreement
Return item
Create a return plan in your e-commerce seller center to ship items to our warehouse address. We will provide detailed return labels and packaging instructions.
- Create return plan
- Get return label
- Package and ship items
- Track Order
Receiving Processing
After the warehouse receives a return, scan to confirm receipt, conduct an initial inspection, and categorize the item based on its condition.
- Confirm receipt by scanning
- Appearance Inspection
- Feature Initial Check
- Issue Category
Refurbished
Based on your request and the item's condition, we perform professional repairs, cleaning, refurbishment, part replacements, or repackaging.
- Deep Detection
- Professional Repair
- Clean and disinfect
- Refurbished Packaging
Result Feedback / Shipping
Upon completion, we will provide a detailed results report. Your items will be shipped to your specified address or destroyed as requested.
- Processing Results Report
- Quality Recheck
- Pack and Ship
- Track Order